On 23rd January 1:02am, I received an sms from one of my policyholder’s brother-in-law. He informed me that MG had passed away in Tan Tock Seng Hospital due to a sudden cardiac arrest. MG was 33 years old, perfectly healthy and fit, active in Lion Dance. He left behind his elderly mother, 3 years old son and his wife. MG was referred to me in 2006 through his brother-in-law, who also happens to be my policyholder. Back then, MG was a storeman, working in a logistic firm, earning around $1,300/mth.
He was interested to get a medical insurance for himself. After 2 meetings in 2006, he purchased an incomeshield plan Basic. Half a year later, he told me that he wish to start some savings with a budget of $50+. I told him that he might as well get a basic Life coverage with Critical Illnesses first than to save a mere $50 back then. He eventually signed up a $30,000 Life insurance in early 2007 which is within his $50 budget.
In late 2007, he had a newborn son and we met again in Jan 2008 when his wife purchased the same Incomeshield for her son. I tried to convince him to increase his cover and plan for his son but he only agreed to top up with only $50k Personal Accident coverage.
I follow up several times in 2008 but failed to meet up till I relooked into his case in May 2010. I know that his cover and salary is low and it is my wish to help him with more coverage and to plan for the child. We did not managed to meet in May10, I again contacted him on 15th Dec 10, 02nd Jan 11 and the last time I spoke to him was 11th Jan and last sms on 17th Jan. He died on 23rd January. The frequent recent contacts made me so shocked when I knew of his demise.
I was guilt stricken over the next few days as I blamed myself for not pushing a term plan for him back in 2007. I find myself shameless for delivering a $30k cheque for the family. He was looking out for a savings plan when he contacted me and the next thing in my mind was to give him a plan with more cover and less savings. My mindset was just like a typical insurance agent back then. “Close the case he wants and move on later.”
I attended his funeral wake over 3 days with one of the day watching the night till morning. I’ll be helping out with the claims of which the Personal Accident plan will be disputable. Over the 3 days, many of his relatives asked me how much Insurance MG purchased and how the money will be distributed. I do not wish to divulge any information to them and they started speculating and say things like “Must be quite a few hundred thousand”, right? etc. I keep mum and I find it so hard to disclose to his mother that he only has $85k cover, including DPS.
I am still feeling the guilt and asked myself, “Why I never call him more often and why I never push him harder for higher coverage when I have chance to meet him, etc”. Being a financial Adviser, I could have done so much more for the family and I failed in my job for my death claim. I hope NTUC Income will ne compassionate and offer an ex-gratia payout to his family for his disputable accident policy, which by old 2008 accident definition, very unlikely to pay…




Recent Comments